Originally Posted by cfischer
it is definitely improving. I submitted a request via the web form yesterday (Sunday) and received an acknowledgement today ^ via Email (PDF file). If they now credit the missing miles with same speed, I will be thrilled; however, I have my doubts.
Wow! An
acknowledgement? No kidding.
I'm sure you prefer the NWA online retro-tool, though; just had my lowly intra-Europe N-class trip on KLc retro-claimed instantaneously (as KL probably decided for me N wasn't worth credit?).