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Thread: Anyone manning the FB Helpdesk or inbox?
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Old Oct 24, 2005 | 10:43 am
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cfischer
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Originally Posted by JFK2CDG
My experience with the web form has been no communication. Not even an acknowledgement. Annoying. I suppose they FB is not familiar with the idea of CRM: customer relationship management.
it is definitely improving. I submitted a request via the web form yesterday (Sunday) and received an acknowledgement today ^ via Email (PDF file). If they now credit the missing miles with same speed, I will be thrilled; however, I have my doubts.
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