I guess it's like anything - have to balance cost vs. benefit.

Since most of us get this service for free (though I have done the "Premium" option so I am now a "paying member"), HOM may have decided 24x7 staffing is not cost-effective. While most of us would probably argue otherwise [ ], FT really isn't a "mission critical" application for HOM.

web2 is now dropping graphics again and web1 and IP are not responding, so it looks like the underlying issue(s) remain with us for the moment.