Originally Posted by wideman
Hold on. In my experience, the GH staff are friendly and welcoming; the issue here is that Diamonds are less likely to be singled out for extra benefits as they are at many other properties.
The GH remains one of the best central-location hotels in BK, and the club lounge is one of the better one in the Hyatt chain.
you must remember that as diamond we do do 50 bums in beds nights so therefore should be "singled out"
Are you diamond as it says you are
are you paying the cheaper rate like 185 or are you on a corp rate
AH maybe you are PAYING for regency access.
maybe that makes all the difference.
please let us know your circumstance.
thanks for the imput anyway ^