Originally Posted by bambi47

I'm gonna give this a shot here, but keep in mind I can only tell you about my airport (PHL). Things change from airport to airport. A screener cannot demand that you take off your shoes. The most they can do is send you for secondary screening. And I do believe that if you don't alarm, all they do is the shoe swipe. Second, and this is very important. The TSA has NO power to detain anyone. They cannot physically stop you from doing anything. All you have to do is walk around them. Chances are they'll call the police, but it usually takes them a while to respond. And the police know what the TSA can and cannot do. A complaint form should always be available. And you can file a complaint online at www.TSA.gov. You could always go to another terminal and get one also. Don't know what good it will do you to send it to the airport FSD, they seem to get lost there. If you encounter any more trouble, there is a Federal Screening Manager assigned to every terminal in every airport. They are the supervisors boss. If you don't get any satisfaction from the supervisor, ask for the manager. They seem to be more "customer satisfaction" oriented than the sups. Hope I was of some help. Be safe.