Actually, what I found most interesting is that the BF passengers seemed to be writing in with positive reviews and the coach passengers -- especially those who had no status were writing in to complain.

Friends of mine recently booked an EWR - CDG trip on CO because they were hoping I would go with them and knew that I flew CO almost exclusively. Long story short I couldn't go with them and they had a miserable experience. The inevitable question was "why would you fly them -- awful food, awful wine you have to pay for, surly service?" My response was about OnePass benefits and increased availability for PLATS, etc., etc. My friend responded "So the way that Air France treats everyone, Continental saves for its Elite passengers."

I'm trying to figure out how to make a jump to another airline given my itineraries. It's a little hard seeing as I live 8 mi from Newark.