<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JeremyZ:
Your characterization of CO as having a "cavalier attitude" about the disabled is a fairly heavy charge that should be based in fact. Using the same standard, I could make the same claim that AA has a "cavalier attitude" toward the disabled, as well.</font>
And if I were to read a similar incident at AA, I would encourage people to do their best to get AA to behave as well. If I was involved in an incident that made me unhappy, I would try hard to make the airline (any of them) realize the folly of their ways.
You see, that is the difference between bend-over apologists who treat an airline as a religious cult and good consumers who look to get the best service.
This isn't a CO vs. AA issue (as you have made it) although this is yet another example of CO's uncaring attitude towards its customers. While you may very well see similar incidences at other airlines, some of us after zillion miles of travel have realized CO is much more arrogant than others in their behavior towards customers.