<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by venk:
So if one was smart and booked to allow plenty of time for connections and CO changed the schedules, I suppose it is one's responsibility to be smart again and cancel/change the flight than get CO to do what they have agreed to do.
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Well, yeah. CO will rebook for you, no problem. Hell, I have no mobility issues, and wouldn't have been comfortable with 30 minutes. People with certain disabilities have to be even more thoughtful about their plans, and prepare for spending additional time and effort - it's just a fact of life.
You can try to take us down this rabbit hole, but you know as well as anyone that topics like "35 minute connection - will I make it?" are pretty common on every forum on FlyerTalk. Simply because it's a "legal" connection, does not make it a smart one.
No doubt, CO should have had the cart there, although I'm more understanding of it not being there on the early-arriving flight. But DSK seems to have the right perspective, particularly when compared to those respondents on this thread who (literally) want to make a Federal case out of this.
Your characterization of CO as having a "cavalier attitude" about the disabled is a fairly heavy charge that should be based in fact. Using the same standard, I could make the same claim that AA has a "cavalier attitude" toward the disabled, as well.