<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by HobokenFlyer:
Yes and No. If you are trying to upgrade a paper ticketed itinerary then you need a paper upgrade certificate. However, you will only get those when you have them applied to a flight already planned to upgrade.
- HobokenFlyer</font>
Make that - they will usualy charge you $100 "pre-paid" fee for using an e-cert on paper tickets where a paper certificate is needed but they don't have time to send it to you.