Originally Posted by emj
So, my understanding is that fares between EWR-ORD and EWR-MDW are basically the same, and changing between the two airports not considered a routing change. Same with EWR-DCA and EWR-IAD, for example.
I got screwed on this once in ORD. Apparently CO puts a lot of fares in that also include the "This is restricted to MDW" or "ORD" depending on the fare. I understand that they are trying to protect the ORD margins since there is no competition with SouthWest. But having always heard about CoTerms (and previously being able to change my flights w/o issue) and then showing up at the airport for the earlier flight out of ORD and told that it would cost $100, or a race on the L to make it down to MDW to get home, I was not too happy.
Another annoyance was that no one could produce for me a copy of the rule in effect on my ticket. They kept saying that I had bought whatever fare it was, but no one could show me what the rules for that fare were -- VERY frustrating.
So if you are flying on CO to a CoTerm destination, make sure you actually read the fare rules (and you can only see them before you purchase, not after).
S.