Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,405
Other than trying to escalate, which is often difficult, you did the smart thing by cancelling, even if $150 short. You now can show it was cancelled in time, but just was not handled correctly.
By the way, did you rebook in the process?