Originally Posted by vinnmann
Assuming that you paid for the ticket with a credit card, dispute the charge if DL does not give you satisfaction. Print a copy of the webpage showing the "Low Fare Promise"'s risk-free cancellation policy ASAP for your records.
I've thought of this option too - great minds think alike
But DL DOES not issue a cancellation notice and/or code; so there is really NO way of getting my own documentation that I'd cancelled my paid-for itinerary within the allowable timeframe.
I did check the DL website, and it no longer lists the paid-for ticket/itinerary - it had been there prior to the cancellation. So perhaps that's a roundabout way of documenting that I'd cancelled my paid-for itinerary. However it'll be much better if I did get a e-mailed cancellation notice with a cancellation code, which I can group together with the "Risk-Free Cancellation Policy" and my original confirmation e-mail to demonstrate to Amex that DL wasn't honoring its policy.