FlyerTalk Forums - View Single Post - Are some ticketing fees unjustified?

Oct 18, 2005 | 2:55 pm

#2

nd_eric_77

Join Date: Jun 2004

Location: DFW

Programs: DL PM, .6MM; AA Plat; Marriott Platinum Premier

Posts: 4,891

Quote:

Originally Posted by DeltaNYC

But there are certain circumstances where these fees are not justifiable. For example, if your trip originates in some int'l destinations (IST, SVO, etc.) you cannot book it thru the website and have to make a call to SMS. Similarly, I had a situation last week where I booked a flight for myself and a companion using the AMEX Platinum companion certificate. Well, in order to ticket the reservation I was required to go to the airport and physically surrender the certificate the next day. So I got charged a $30 airport ticketing fee ($15 per ticket).

So my question is, in instances where the online option is NOT available to us, should DL waive the ticketing fees?

ABSOLUTELY, DL should waive the fees when a ticket cannot be purchased by any other means than the means which incurs such fees. IIRC, it used to be the case that DL would waive the phone fee for tix which could not be purchased online, but they seem to be charging it these days.