<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Attila123:
Thanks all
Yes, Munich has no CO office. Not even a KLM office but a handling rep that also services EasyJet and Carpathian Airways. Such is my luck. They were clueless
CO told me that KLM would not let me standby for a KLM ticket. Since I had to wait so long I said I would fly to AMS on my own dime and standby for the CO flight there (would have been much cheaper than the many nights airport hotels)and CO still said NO I must start in Munich. I was always told we must abide by the original fare class rules.
Why didnt I leave earlier? The day of the bombing at 11:00 am I was supposed to leave 45 minutes later. After two Jewish synagogues being bombed 2 days before, then two major British institutions just then being bombed I had no desire to go to an International airport and travel. Color me frightned but these were not the "normal" bombs we have in Turkey that I have seen for ob=ver 20 years. They were MASSIVE. I knew this didnt come from inside Turkey and I didn't want to travel. Period.
I stayed in Turkey some days to save on the hotel expense in Munich as they said they would not let me fly standby. Finally I just said enough is enough and went to make my case at the Munich airport. No luck....
Anyway I am home now and much poorer.
Thanks all for your advice.</font>
Sad to read about your experience and the poor service from CO and to some degree KLM, where I had bad experience with rebookings after Sep. 11 as well...
No question, that CO should have waived all fees and put you on the next available flight, based on the massive bombings in Istanbul.
Let someone wait until a T fare is available is simply ridiculous, pretty sure CO will loose more money because of this, I guess you will even fall from CO Silver to CO nada.
Some airlines know how to treat a customer ( without loosing money, Avek !! ), some are clueless.
Anyway to play games with a customer, who was in a city with 4 massive terrorist attacks is just ridiculous with or without a connecting ticket.