<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by channa:
Again, unless you have some data points about how another airline would handle such a situation, this is nothing but speculation.
My comments come from an exepectation of reasonableness in an extraordinary situation, not a rigid adherence to the law. This scenario has shown that CO does not excel in this regard.</font>
I know - rules are always meant to be waived and broken in the name of "customer service", no matter if CO has ZERO RESPONSIBILITY in the situation. I've seen firsthand what that can do to an airline (e.g., United), and I'd MUCH rather see consistent customer service policies than take my chances with haphazard customer service.
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Has YOUR airline won an award lately?