<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by channa:
Again, unless you have some data points about how another airline would handle such a situation, this is nothing but speculation.</font>
But his comment is factual. He
can't think of another airline that would do that.
Anyway, I think it's worth noting that we would not have been having this discussion in 1997. Back then, as noted in an oft-referenced book around here, customer agents were empowered to act according to the circumstances at hand, rather than being forced into a one-rule-fits-all mentality. Clearly, in those days, the agent would have had the power to recognize that this situation was different from "I overslept," or "I couldn't buy the T fare for the Thursday flight, so I bought a ticket for Monday and decided to show up on Thursday to take the flight I wanted." The customer made a good-faith effort to uphold the spirit of the contract.
Today, of course, agents aren't permitted to let the facts get in the way of the rules. I'm sure someone, somewhere (perhaps even in this forum) believes that this "new" way is in the airline's best interest. I don't.
Then again, CO has already told me in several ways that they no longer wish to have me as a customer...
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Has YOUR airline screwed you over lately?