FlyerTalk Forums - View Single Post - After 2 years are the new EQM/EQP Rules Working Out?
Old Oct 18, 2005 | 11:20 am
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J.Edward
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Kinda

Have EQMs accomplished their goal?

I think the answer is yes. More bookings at co.com, status indirectly tied to revenue paid, carrot & stick for tailoring customer behavior to low cost avenues (e.g. co.com's 100% EQM bonus).

Is it perfect? No. Is it an improvement? Not sure, I'd say it depends upon the perspective. Has it helped CO fiscal? I'd guess so.

My two cents.
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