I recently had the same problem, and the res agent I spoke to was able to upgrade me as well. While she was completing the upgrade, she commented to me that some of the restrictions regarding OP had changed. I inquired further about what she meant, and she stated that they were now allowed to do manual upgrades "to be in line with NW" as well as the recreation of an elite desk in the future. I asked about the possible date of an actual elite desk, but she said that she wasn't allowed to share that information. Sounds promising...maybe Gordo realized how much he destroyed OnePass.