<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by mweiss:
Great...as if remembering YHKBVQSTL wasn't hard enough, now we have to remember YHKNBVUQISWTXL?
Simplifying travel is apparently not on the list of CO priorities, is it?
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"legacy carriers make their business far too complex and don't fully appreciate the costs of that complexity." - Wall Street airline analyst, per the Wall Street Journal on Nov. 12, 2003.
As they add layer upon layer of mind-numbing rules and restrictions, they continue to wonder why Southwest, Jet Blue, etc. eat their lunch...