Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus. Eurobonus Millionaire
Posts: 38,683
I've not had lost luggage in a while but the last time (bag missed an EWR->PHX flight) they bent over backwards to offer to replace up to several hundred dollars worth of whatever we needed while they located it and got it to us. I was silver elite at the time.