The wife and I are in SJU on vacation. A couple of things have not gone so well with the airline. Weather at SJU is a different story. We gave one of our bags to the Flight Attendant for a gate check. The FA failed to place a tag on the bag. As a result, the bag did not make it to SJU. I called the baggage service office at IAH on 11-21-2003, where we originated, and they said that they had it and that it would be sent today to SJU and then to our hotel. Today, the bag did not arrive. I called IAH again today and 24 hours later, after the bag was mishandled, they still had it. I informed them that we needed the bag ASAP because the bag has vital medication, heart condition and diabetic meds. The new representative stated that the bag will be delivered by tomorrow on or about 12:00 Noon. One of the bags was also dammaged. The representative at the baggage office at SJU stated that the bag had become unsewn.

My question to my flying friends, do I have any recourse on any of this lost/dammaged baggage or should I be happy that things are found and enjoy the rest of my time at SJU.