This issue has supposedly been resolved!

Called customer relations and all they could do was to document a complaint.
Then because travel had not commenced they were going to transfer me to reservations. I asked for a 1P Reservations Supervisor and CR said I had to go through the agent level. So I got put on hold with the music for a while.

The music stopped and there was silence for a few seconds, and then before hanging up, I said, "hello."

Ms. Minton from the 1K desk in Detroit was on the other end
She was as surprised to be talking with me as I was with her
I guess the CR rep botched the transfer or something. She was waiting for him to come back to her with an answer to a question that she had so I could be sent to the right place.

Ms. Minton stood up and did not pass the buck! She was awesome! She solved the problem! I explained, she researched with the ticket numbers, I was put on hold, she came back with the solution!!!!!!

Thanks Ms. Minton ^