<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by venk:
Airlines, in general, do not have credibility when it comes to the weather excuse. The only way they will get credibility is if they can document the reason in some detail and communicate that at the time of the incidence as well as for an oversight process later on that is transparent.</font>
Document it? What are they going to do, pull out weather maps and have a chit-chat at the gate during the time they are processing flights? 99% of those airport agents are only reading what is shown in the computer, so do you expect a VP to come down and explain it to the pax every time the wind is too strong? Let's be realistic - what's your idea for "documentation" that would be acceptable for all and not cost anyone any money or time?