Originally Posted by GoingAway
Wow - sounds like a ton of problems piling up here. Good luck straightening it out.
I would file a complaint with the credit card company for those charges. Send the letter to UA and the credit card company explaining what action was requested, what should have happened and how much the charge should've been. At the same time, contact customer relations/refunds and see what they can do for you.
Yes! This is definately an option. Charge posted to the CC Oct 5 (errant bookings) and Oct 7 ("credits" charged).
I suppose they could dispute and rebook using the original e-ticket credits, but UA should step up to the plate to solve the problem before it gets to this point.
And here I sit contemplating booking 2 C RT's to Asia on UA.
Scho