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Old Oct 13, 2005 | 7:31 pm
  #4  
donnak
15 Years on Site
 
Join Date: May 2005
Location: Wisconsin and Southern France
Programs: Delta Platinum, Delta MM; HH Diamond, Starwood Platinum, ICH Platinum Ambassador, Hertz Gold
Posts: 745
Angry Embassy Suites BWI

I had to make a last minute trip to Baltimore and booked at ES. I would rate it the worst Hilton property.
Room: old, worn, stained carpet, no handle on coffee pot, light above desk didn't function; no coffee or water in the room. Got in late so
in the morning I asked for a different room. Told it wasn't possible.
I indicated I would need an engineer to my room to repair the light as I needed to work at the desk. Also requested a coffee pot.
Suddenly the desk clerk said I could move to the room next door which I did.
I was never given the diamond amenities.
My room wasn't cleaned and when I approached a maid for another towel (only had one), she advised it wasn't her room.
Service in the restaurant was very slow (only one waiter/waitress each night). Food was lukewarm and unable to get the waiter's attention for additional drinks. (finally got the bill via the water boy).
It was raining and the ceiling leaks big time.
No folio under my door upon departure. Had to wait in a long line and when I mentioned that I didn't receive one, no apology. Poor service.
My advice: skip the Embassy.
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