here is some policy feedback from MR.

Thank you for your reply.

There are two choices regarding your Platinum Arrival Gift.

The Platinum Arrival Gift 500 bonus points option is available only to point earning Marriott Rewards Platinum members staying at Marriott Hotels & Resorts and Renaissance Hotels & Resorts in North America. As of June 2, 2003, the Platinum Arrival Gift 250 bonus points option was made available only to point earning Marriott Rewards Platinum members staying at Courtyard hotels located outside of North America.

All other Marriott locations do not have a Platinum Arrival Bonus point option, members will receive a gift with various snacks, dependant on the location.

When you check into Marriott Hotels & Resorts or Renaissance Hotels & Resorts, you do have the choice of receiving refreshments as opposed to the 500 point Platinum bonus.

The choice of points or type of snack can only be made at check in. I apologize we do not have a system of automatically noting a preference of points or type of snack. You will need to inform the front desk at the time of check in of your preferences.

If refreshments were missing from a stay, the hotel property is responsible for compensating the member. If the member has chosen to earn the 500 additional points per stay as opposed to the complimentary refreshments, there will be no compensation. I apologize for the inconvenience and have corrected the situation.
We appreciate your understanding, and look forward to serving you again soon. Please let me know if you have any questions or concerns.