FlyerTalk Forums - View Single Post - Is AA antagonizing ExpertFlyer? (or Expert Flyer needs our help.)
Old Oct 12, 2005 | 11:24 am
  #30  
pdb
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Join Date: Sep 2002
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Originally Posted by AA Flyer
Just wondering....

How many of you (us) are actually writing?
Do you see any downside to writing? IE: AA putting a "note" in our personal file? etc....

Just curious...... I think EF is great.... but will writing hurt or help?
No time to get paranoid. I'm sure that AA (and many other companies) know tons more about us than we might otherwise think (or be comfortable with). This is simply a sign of the times. Personally, I feel that it is important to give feedback--positive or negative; otherwise, how can we expect AA to arrive at enlightened decisions (whether or not they happen to agree with any one customer's needs, wants and desires).
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