What people (most travlers) do not realize is that the former SOS program was far more than a method of complimenting outstanding performance from a pax to an employee.

The former SOS program had some REAL incentives for the recipent. As a pax I do not know the full details .. only have heard them. But I understand the employee could 'collect' the SOS given to them and then obtain a 'reward' based on the number of SOS cards returned. I think for example 8 SOS cards may have obtained a confirmed space ticket (domestic or international? Class??) while there were higher rewards that I think were even up to a car (probably a rental lease for a year).

They were sort of like trading stamps or coupons that allowed a REAL thank-you from the company. While some of the items (confirmed space) were not horribly expensive to the airline some were expensive purchases.

YES I agreed that some SOS-type program that has TEETH (ala rewards) needs to be re-instituted. Not sure the former program details would be financially proper in today's climate!

Since so many of us travel with computers or have computer access (ala this forum) why not consider some sort of On-Line SOS system (and on-line BAD service reporting system). What management does from there .. should not be a concern of the pax as long as the employee is happy with the outcomes!

RE the original post .. BRAAAAVO!