I am so grateful that there are forums such as these (of course FT is the best) where frequent flyers and sometimes airline crew can discuss interesting topics of today's air transportation system.

I was one of the AA Flight Attendants that went through the stages that I think apply to most airline personnel:

1.) Excitement- Upon being hired into such an exciting industry (I am serious)

2.) Nervousness- That once training had been completed, I would do the job right and not get fired for attempting to take someone’s tray too many times before they were finished

3.) Coolness-Now that I had the job for a couple of years I thought I was the "cool-one", very snappy and I knew everything....I still like the passengers at this point (does anything else make sense? Read on...)

4.) Anger- Strike time etc. (don’t want to go too much into this since it could possibly reverse the positive effects of a hefty investment in therapy...of which AA was gracious enough to offset the cost of)

5.) Revenge- Passengers did not have to step too far out of line to get in my-line-of-fire. So sorry to all of you since I was not myself. I was not myself

6.) Confusion- I realized that something was not right. Although I expected the best customer service, I was not giving it. A good look in the mirror helped as did a few good lashings on airliners.net when I whined. What was I still flying for? Was there any satisfaction left to be extracted from an airline career?

7.) Rediscovery- I realized that I am appreciated when I am "genuine". When I attempt to make someone's flight more enjoyable, I receive more back than I actually give out. That each passenger that flies AA is actually making it possible for me to continue doing the job I love!!!

What I want to say is Thank You! I have come to this forum a number of times to request input as I tried to put the purpose back into my career and you have graciously taken the time to provide input for me and my coworkers.

I took your information and have been sharing it with flight attendant, ticket agents, and reservationists all over the AA system.

It is time for a revolution, time for the employees of AA to take this company to #1 in Customer Service. I think we can do it OVERNIGHT, if we put our minds to it. Face it, we have a pretty unique group of Elites passengers and veteran employees and you have witnessed some pretty amazing things going on over here at AA, why not a meteoric rise to #1 in Customer Service.

I am speaking to a group of AAers this week.......I want to let these employees and executives (it is budget time) know how much CUSTOMER SERVICE AWARENESS TRAINING would mean to YOU and how better customer service would strengthen your commitment to AA! Any comments would be GREATLY APPECIATED! Again, thanks for continuing to fly AA.