<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dbaker:
This forum is like a bad relationship where one person doesn't get it.
Continental dumps customer, no longer wants business.
Cust tries furiously for months to rectify situation, even discussing home addresses of executives, how things went wrong, what mistakes were made, what should be done.
Continental doesn't care about the T fares customer is usually buying. Doesn't want to change business model to lose more money by gaining more passengers.
Customer finally says, "I'm leaving you" and feels victorious.</font>
Customer then reads a year later Continental goes into bakruptcy a third and final time due to epidemic defection of customers to competitors arising from dissatisfaction following historical deceptive marketing practices and disincentivizing changes to loyal program.
Customer feels
gloriously vindicated.
