Back on topic. Gordon's email is [email protected]. There is at least one woman who reads his mail and generaly shuttles it to customer serevice.
If you want a response, email Larry Kellner the President at [email protected]. He reads and answers his own mail. He is the only one I know at HQ thaT cares. One more thing. If you email him, be prepared to discuss your problem on the phone. The odds are high he will call you personally. I know one FTer that he called 15 minutes after he emailed Larry.