Originally Posted by flyinryan
Not yet being a premier (but getting there quickly!) I have never experienced this myself, but my reaction is: JEEEEZ! The GA won't "bend" the rules for 24 lousy miles? After seeing SO many posts with similar little gripes like this, I am beginning to wonder why I want to get Premier status anyway. If the airline is just going to nickel and dime me at every turn, instead of treating me like a valued customer, what good is status anyway?
You'll definitely hear more gripes than positive experiences. I've been quite pleased with United overall. Sure I've had these "one-time" exceptions when the agent obviously screwed up and other bad experiences but I've had more positive experiences in the end.
I would leave the 500's with United as other people have said. Bad CS though.