Cam,

I must agree with you despite what others say. I am only moderately impressed with the Conceirge service these days. It used to be terrific but now I (an SE) barely ever see them. When you can get them, they are terrific but the problem is getting them.

I have called the Conceirge service at some airports and sometimes I never get a call back....and I am a long time SE. I do not understand this and am greatly disappointed.

I almost NEVER see the conceirges like I used to either. There was a time when they would meet you at the door of a flight, even domestic ones but you can simply forget that, even on long haul international flights except at certain airports such as SYD or sometimes at LHR. Within Canada, forget them!

I just do not think the conceirge service is up to the standards it used to be or that we should expect it to be. This is a sad.