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Thread: How does DC compare to AmEx from a service perspective?
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Old Oct 7, 2005 | 10:53 am
  #6  
FlyingToFly
 
Join Date: Jul 2005
Location: ORD
Programs: AA GLD; UA 2P; HHonors GLD; SPG
Posts: 793
Originally Posted by CRC
Sorry, No Concierge for personal AmEx Gold cards, only Gold Card events. Must have a AmEx Platinum card, Gold Executive, or higher for Concierge service. This is per Gold card customer service and the Platinum Concierge dept.

With DC you have concierge service thru VIP Desk. A help desk for many things.

Another reason for DC.
I was under the impression that AMEX Concierge is handled by a moderately effective company (Circles) while DC's VIPdesk is utterly incompetent?
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