Originally Posted by BA97.com
Call your tier line and ask to speak to customer relations. Sticking my neck out here, but i've always found the customer relations folks to be more consistently helpful than the sometimes lottery-like sales line.
I'd imagine they're still a little snowed under from the GG fiasco, but remember to stay calm and polite for maximum effectiveness (although given the seriousness of your delays you sound pretty level-headed!).
I was also on this flight but at the back of the plane as my budget does not stretch to the front yet. I chose BA as I usually fly with them J for business and had been impressed. Don't hold your breath for a response. I wrote on 1 September as the way the delay was handled was appaling and did not get a reply until 28 September (and that wass only because I phoned chasing). Maybe they will be more generous to the people at the front but their compensation offer was woeful.