No one is getting the point. Yes, they are poorly paid. Yes, they deal with jerks. But...

Their pay has not gone down, but the service has.

As to their pay, they have chosen their job, and as I recall, they probably knew what the pay was.

And, to my point, based on what they did just a few years ago, they are doing considerably less work now, and with a whole lot of attitude thrown in.

Sorry to be a "killjoy", but these folks are required to do a lot less, hence the point of the posting.