Originally Posted by wldtrvlr
When ever I have had a problem with a hotel that the staff could not and/or would not resolve to my satisfaction I simply went to a telephone and called the Customer Service 800# on the back of my Rewards card. There is a CS manager for each brand on duty 24/7 and they tend to be very knowledgable and also have a very strong power of persuasion over the hotel staff. They generally hang up with me, call the MOD at the hotel and the issue is resolved very quickly and in the manner that the CS manager stated it would be. I usually get a manager sheepishly calling me and apologizing for whatever the staff failed to handle.
I have only had to do this twice, and I believe they were both while staying at a FI. However, it is good to know that option exists.
I don't know why it would not work with the BP BB issue as well.
Background - stayed 2 days in July at the toronto renaissance
at checkin i gave a premium pound, and that days printout of the pound to canadian dollar conversion from the marriott website.
at check out i was only credited about 80% of that
so i wroyte to customer service via the website.
here is the response
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Hello Dr. Jessej,
I have received and read your comments sent through our Renaissance Customer Care department and wanted to let you know that I am having our accounting team credit your credit card account (on file) the discrepancy amount of exchange discussed.
I apologize for the online currency calculator as although it states:
“…is for comparison purposes only. All charges are subject to the hotel's exchange rate at check out” I can see how its use and availability on our site can be miss-representing.
Sorry for the inconvenience and I do hope you will visit again in the future.