When ever I have had a problem with a hotel that the staff could not and/or would not resolve to my satisfaction I simply went to a telephone and called the Customer Service 800# on the back of my Rewards card. There is a CS manager for each brand on duty 24/7 and they tend to be very knowledgable and also have a very strong power of persuasion over the hotel staff. They generally hang up with me, call the MOD at the hotel and the issue is resolved very quickly and in the manner that the CS manager stated it would be. I usually get a manager sheepishly calling me and apologizing for whatever the staff failed to handle.

I have only had to do this twice, and I believe they were both while staying at a FI. However, it is good to know that option exists.

I don't know why it would not work with the BP BB issue as well.