If you used any of the E-certs that were sent out in the email titled "Book on united.com and save 10 percent" and possible others you might not have actually received the discount even though the web page said "Promotion applied". The ticket prices out the same as if the 10% or 15% cert was not deducted. I used 4 E-certs of this type to purchase tickets to SIN and BKK and all 4 were not actually applied.

A person from the the UA Chairman's office called me about this and some other items that I had complained about. I asked that all customers who used these certs be audited and those who were overcharged be given a refund and an apolgy.

I could not get any commitment on this. All that was said to me is something to the effect that UA does not intentionaly over charge customers. And it should be the customer's responsibility as a consumer to spot such overcharges. When I mentioned that this opens UA for a class action suit there was a moment of silence.

I would be interested in the opinions of any legal professions of what the law is when a company knows it is overcharging but does not take action to remedy the situation.

I was told by ual.com support that their intent is to only give refunds to people who notice the problem and complain. ual.com web support admits that the certs should have been valid and applied but due to a bug they were not applied even though the web page said it was. I was also told that they would give me refund to my credit card whch has not showed up after 3 days so I a filling a dispute with my credit card company.

Added note: I spoke to my credit card company and their reasonable suggestion is to wait unil a few days before the end of my billing cycle. If the credit not posted by then, then file the dispute.

This makes me very disapointed in the ethics of UA.