Mindful of the recent thread about 'lost' etickets and frusrated as ever by the inability of MMB to send me an e-ticket receipt showing my current (altered) itinerary, I called telesales knowing in advance what they would say.

This time I got someone more helpful. As predicted, he could not do it but offered to ask around and call me back, which he duly did. He spoke to a variety of people including the e-ticketing department who had all 'scratched their heads' and were unable to work out how this absolutely basic task could be achieved. Amazing but true.

So, kind telesales agent created an email which he typed himself confirming the itinerary, including the eticket no. and confirming that the eticket had been revalidated by BA to the itinerary shown.

This is the first time that anyone has managed to come up with this wheeze, but what a Heath Robinson solution to a problem that must present itself hundreds of times a day.

If (as bealine has pointed out) fraud is such a major issues, surely a starting point would be to enable passengers to obtain eitcket receipts showing their actual itinerary. It does not solve all the fraud problems but it is a start.


This has to be one of the most fundamental failings in the BA e-ticket system. Any of the BA lurkers care to comment ??