<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by prncess674:
Well I am glad I won't be travelling through CLE again anytime soon, but I needed to be here the last 4 weeks which required me to fly into CLE. The EliteAccess security line has been consistently slow. They only have one x-ray machine for all the elites. Jumping in the regular line with 6 functioning machines is definitly faster. I watched the non-EA passengers whiz through security even though there line appeared longer. Today at the ticket counter was the worst. They had only one agent working the EA line. I went up to the kiosk and she helping a couple (who were not EA) ticket a complex itinerary. I timed it and waited 15 minutes. I tried asking the red coat/and the other associates in the "regular" line a few stations down if they could help and they said only the EA girl could help me and I would have to wait. The EA line grew incredibly long. Needless to say EA is a big joke at CLE. My treatment has been pretty much the same each time. You are better off using the commoners line than the supposed "quick" EA security and ticket lines.
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You are only the customer. You aren't really important to CO.