I checked in a friend's family who came to visit me last weekend at Ypsilanti Marriott. When checked out this morning, I required to use 2 Preminum Pounds Coupon as part of payment. The guy at front desk seemed hesitant to take them. He told me to wait for a few minutes when he walked into the office. A while later, he came back and said the accoutant told him these coupon can only be accepted for $100 each. Although I kindly reminded him theses are British Sterlings, he insisted what he said and empasized this is marriott's policy. Ok, I didn't want to keep arguing with him, coz I have a meeting later. So I asked him to make a copy of those 2 coupons for me and left.

This is the first time I used Pounds Coupons, I am not quite sure about their policy. But I remember many posts here stated these coupons can be used as $160-$180. Anything I did wrong? Is it possible to get the difference back? which phone number & email address I could contact Marriott about this issue? Thanks for the help.