Originally Posted by jerseygirl
Really annoying when you can get a reward ticket for B/F (even standard!) to EU or HNL but can't upgrade with miles on a paid ticket. Wish there was capability on the web to do the mileage upgrade. Why doesn't Co want to get the dollars for the paid ticket instead of only miles????
This issue has always interested me as well. I understand CO wants to avoid bogus reservations and related issues with upgrades, but the current policy does not make much sense in the big picture.