FlyerTalk Forums - View Single Post - Another example of how much CO listens to Flyertalk
Old Oct 1, 2005 | 9:22 am
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J.Edward
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Thumbs up Good to hear

I don't suppose they noticed this thread?

Anyway, seems like a good thing for us as well as a good thing for them CO gains a way to get cheap, feed back from customers who both know a little more than the average passenger. Similarly, we gain a way to help show ways and areas that could be improved.

For domestic FC being cheaper than coach (one of J.Edward's hot buttons) I'm glad to hear this is not intentional ^ Plus, that someone in the mysterious revenue management department, land of smoke and shadow, took the time to lookup inventory on a specific route and answer a question regarding reward availability, albeit negatively, would go a long way in my book (this is to say I'd think "well, I'm still bummed that I can't get a free seat -- but at least now I know why).

FWIW, I believe CO does have it's own boards (for employees) - but I'd rather have the comrodery (sp?) of posting on the Flyertalk community rather than logging into some dry corporate site. As for CO monitoring the boards, I'd have to say it's 90% good and 10% bad (and by bad I mean that they can figure out our naughty ticks and mileage runs) but in the end, I think the benefits far outweigh the costs ^ (Anybody remember the little get together last April )

We - and that's a collective 'we' of us and CO - have a way to directly benefit each other, we'd be fools not to take advantage of it.
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