Originally Posted by Jon Maiman

Just finished a stay at the Kansas City MO Downtown Marriott. Broadband Internet was $9.95/day. I thought wired for business was a Marriott Brand Standard, so I also made a local distance call. Hotel tried to charge me for it separately. Checked out very early (4:30AM) to head to the airport and the night clerk at the front desk was less than helpful. His supervisor came back about the time we were finishing our conversation and took the charge for the LD call off my folio; however, I don't think he fully understood what I was saying. Since I accomplished my objective, I didn't argue. The supervisor was courteous.

Now for the question Is Wired For Business a Brand Standard at fulll service Marriotts? Ditto for Renaissances? I thought either Socrates or Marriott Concierge had stated that is was a standard (don't remember whether it was to commence in 2004 or 2005). In any case, do I need to be extra careful in the future to make sure the hotel is offering WFB and not just Broadband Internet access?

--Jon


P.S. Regardless of the answer I will be more careful to check if a property has non-standard write ups for their Internet offering. Just need to know whether I have a basis to negotiate/complain to them.