Just to let you know that I shall not be travelling with you in future

You will lose 2 premium fares

to BA

the reason for change is the down grading of your service EDI/LHR and the whole attitude of the staff including customer relations

why should customers have to pay to talk to call centre staff in Mumbie to enquire about missing luggage

the response and treatment of this matter was deplorable

bye bye for ever bmi