CO was at a career event I attended recently.

First, every CO rep. knew of FT, and the Cigarman event this year. Several read it on their own to keep tabs.

Second...

One of the managers from rev. mgmt. said that she was forwarded a request related to Flyertalk and Onepass elite that had to do with mileage upgrade inventory on a specific route (not disclosing the route to keep anonymity). Flyertalkers were wondering why they couldn't every use miles to upgrade, even 6 months out.

The rep. happens to manage inventory on the route, and personally decided "no" I won't open up extra inventory, but backed it up with valid business analysis and sent it back up the line. (Basically, coined the term "business leisure" traveler to justify the decision).

So, while she didn't help us out, they took the time to direct the issue to the precise person responsible and see if a change was warranted.

Good work FT, and testament to the sense of ownership in the operation.

And...to clear the record on cases where First Class is less than full-fare coach...

Another rev. mgmt. rep. said the lowest avail. coach fare should always be less than A ,D, or Z for a given origin and destination on a flight. There is no strategy of trying to sell first class seats before coach, and any instance is an error.