Every flight is different. As you lovely people have told me, you LOVE to be recognised, and I always speak to all First customers, and the Golds/Emeralds. If I have time, I will have a chat with anyone who looks up!
As the on board manager, I have to keep an overall view on what is happening in each cabin, as far as service standards are concerned. I make sure my customers and crew are happy and try to resolve any issues.
I patrol the whole aircraft at regular intervals and speak to all (15) of my crew. I sort out those video tapes, and try to resolve technical problems, if I can.
I liase with the flight crew. I give out those flippin' surveys.
Then on my last flight, I offloaded 2 drunks on boarding, one of whom fell over as he was being escorted off the aircraft and hurt his head. Shame. Then after take off I went to speak with a VERY tipsy silver card holder (shame on you too, Sir) who had tried to get himself upgraded by showing an old J boarding card, and causing my crew no end of problems.
Then I gave a warning notice to the most arrogant woman in the world, for smoking in the loos.
Then I assisted in J for the meal service. Then I did all my paperwork and reports. Then I had a congealed left-over J meal, as I was so hungry, I couldn't wait for a crew meal to be heated.
Then one of my crew used the Skyphone to find out about his ill father, and it was very bad news. I then looked after him, took him out of the service, and did the breakfast in his cabin. The I went to have another chat with the Captain to keep him updated.
I then gave out landing cards, sorted out the final duty free bar figures, packed everything away, thanked my crew individually and managed to have at least 2 sips of water!!
I would say that very few of our customers knew about any of these problems, and I was there at the door to say goodbye and thank you. I then went with the crew member back to base, and made sure someone was going to take care of him.
Yes, this was one of the busier flights, but you will NEVER find me watching a movie in my office!!