I flew on Continental Airlines a few weeks ago from LAX to EWR and return. My miles were credited to my Flying Blue account for the outbound flight but not for the return portion.

I called Flying Blue. First, I was SO shocked to hear that the tape they play actually tries to discourage you from pursuing your call ("high volume of calls"). Second, the staff at the Flying Blue center is MOST unhelpful. Here is why:

1. They first told me that I should send my boarding pass and e-ticket by fax (thank God, I had kept those receipts!), which I did.

2. After 2 weeks, my miles still did not show up on my account. I called again and was told to fax it again.

3. After another 2 weeks, my miles still did not show up on my account so I called again (i will NOT give up). This time, I was told that the fax process is only for people who flew Air France or KLM and NOT for SkyTeam Alliance flights. I was thus asked to send (again) my receipts by mail to an address in Canada.

What on earth is this standard of customer care? Flying Blue has just given up its faithful customers and shows COMPLETE disregard for its flying blue members. It's SHOCKING!