Cute!

A few brief comments:

While we have not held ourselves to some of the statements in the past, one thing I can guarantee going forward

'While we are born liars always out to deceive you, we really want you to trust us now as we attempt to clean your clock one more time' Even cleaned up this concept does not cut it. I'm still not sure if our "cockroach pin" should read "Gordo thinks I'm a shmuck" or simply "Fire the Liar"

While we have tried to maintain the benefits provided to our customers based on past relationship (as reflected by their elite status) as much as we can in the current climate, we have to use our philosophy to match the "currency" we provide for future benefits with the price paid for each ticket.

Not gonna cut it. They now overtly attempt to reduce the distribution of their "currency" for lower priced tickets, while all along they've made the extortion of "easy pass" the only option for non Saturday night stay trips, and nearly the only option everywhere else. Their covert tremendous reduction in the value of their "currency" shows that this overt act is merely to coerce flyers into paying more than they have to.

At one extreme, the low fares demanded due to competition with low cost carriers requires us to reduce the services afforded for such tickets to the minimum provided for these carriers - basic and safe transport from point A to point B. At the other extreme, the high fares realizable from our best customers who demand high comfort and levels of service in return deserve the very best we can provide them.



Unfortunately, this again masks the cold truth that there IS NO DIFFERENCE between the services afforded the traveler who purchased seat 8A two months ago at $300 and 8C yesterday at $3000. Until they adopt the new world model of reasonable prices for all fare classes, they will be burdened to lie about additional value that does not exist. Flying the row 8 seat may cost them a bit more than the $300, but it doesn't cost them $3000. That delta ( ) is just what Gordo-The-Liar expects his eight figure salary to come from, and it just won't work any more.